Maybe enquiries come in, but following up still depends on you. Maybe someone pays for a programme and you manually send every next step. Or an automation exists, but you check it every time because you don’t trust it.
I’ll review, simplify, build and test one process using the tools you already have. Within five working days, you’ll have a working setup, a video walkthrough and a written guide for your team.
One process · Up to three existing tools · £697 / $897
Tell me what needs fixingHere are three examples. The details depend on the tools you already use and the outcome we agree before work starts.
Your form, CRM and email tool work together so enquiries are acknowledged, recorded and easy to follow up personally.
A purchase triggers the right confirmation, access or onboarding steps, without you moving information by hand.
A booking triggers the confirmation, reminders and information you and your client need before the session.
Have another process in mind, such as offboarding or an automation that stopped working? Tell me what’s happening and I’ll let you know whether it fits.
You already use the tools involved and can point to one manual, confusing or unreliable process. For example, your enquiry form collects leads, but nothing reliably records them or prompts a follow-up.
You need a new platform chosen and set up, several client journeys built, a full migration or your whole backend reorganised. I’ll tell you if that’s what your request needs.
Before I build anything, we’ll confirm where it starts, where it ends and what it needs to do. You’ll know how to use it once I hand it over.
We agree the exact outcome before you pay, so the five-day project stays focused.
If your request is larger than one Sprint, I’ll explain that and recommend a suitable next step before you pay.
You describe the problem. I confirm fit, agree the exact scope with you and set a start date. Then you provide payment and access.
We have a 30-minute kickoff call. I map the process, build the agreed solution and test it from start to finish.
You receive the working setup, Loom walkthrough and SOP, followed by one round of minor adjustments and seven days for questions.
The five working days begin on our agreed start date, once payment and the information and access needed for the build are in place.
If the work is larger than a Sprint, I’ll explain the options and quote it separately. Enquiring does not commit you to a larger project.
I’m a Certified Online Business Manager® and Systems Strategist. For more than seven years, I’ve worked behind the scenes in coaching, consulting and service businesses, connecting the systems and everyday processes that keep things moving.
I’ll look at how this process works for the real people using it, build the fix, test it and show you how to manage it after I hand it over.
No. Tell me what keeps happening and which tools are involved. I’ll check whether we can contain the solution within one Sprint before you pay.
Yes. The Sprint improves or connects tools you already use. If you need help selecting and setting up new platforms, I’ll recommend a larger project.
I’ll tell you whether we can reasonably narrow the work to one Sprint. If we can’t, I’ll quote the larger project separately.
On the start date we agree, once payment and the necessary information and access are in place.
Questions and small corrections to the process delivered in your Sprint. New workflows or additional features are quoted separately.
Tell me what happens now, what you wish would happen instead, and which tools are involved. I’ll review your request within one working day and let you know whether it fits the Backend Fix Sprint. If it does, we’ll agree the outcome and a start date before you pay.
Tell me what needs fixing Prefer email? Tell me what needs fixing